Dictation & transcription

Accentus wins contract with Queensway Carleton

OTTAWA – Accentus Inc., a provider of medical dictation and transcription solutions, announced that it has been awarded a long-term contract at Queensway Carleton Hospital (QCH), a healthcare provider based in Ottawa. Accentus is providing QCH with complete transcription outsourcing and speech recognition editing services.

As part of the agreement, Accentus has deployed a team of certified medical transcriptionists, dedicated project and account managers, and IT support staff to manage the end-to-end transcription requirements of the hospital.

The team will proactively facilitate the capture of accurate and timely patient information for the hospital, while adhering to a stringent quality assurance program, managing the day-to-day transcription workflow, and carrying through on a contractual commitment to meeting hospital defined turn-around-times. Once fully ramped, Accentus will handle 300,000 plus minutes of transcription annually for QCH.

Accentus will also provide QCH with a seamless migration path to its eDoc platform in Q2 2010, thereby replacing the hospital’s existing dictation/transcription system.

eDoc leverages the latest dictation, transcription, and voice recognition technology to deliver a completely hosted technology solution based on a pay- and scale-as-you-go business model. eDoc is hosted in the Accentus data centre located in Ottawa, Canada.

“We were in the market for a fully outsourced Canada-based solution that would reduce our overall transcription costs without compromising the quality or timeliness of our service”, said Michael Cohen, Vice President, Clinical Support, Information Management & Chief Privacy Officer, Queensway Carleton Hospital. “We chose Accentus because they provided a cost-effective and industry proven approach that we believe will produce high-quality medical documentation for our hospital.”

QCH projects significant cost-savings from its move to deploy an outsourced turnkey solution for transcription technology and services. This shift puts the onus of scheduling, turn-around-time, quality, productivity management, training, and support on Accentus.

For QCH this means:

• significantly lower transcription costs;

• better turn-around-times;

• the industry’s highest quality output; and,

• ultimately, better patient care.

“We are very pleased to have been chosen by Queensway Carleton Hospital to be their sole transcription solutions partner,” said Stephen Rogers, Chief Executive Officer, Accentus Inc. “We look forward to providing QCH with the kind of industry-leading transcription services and commitment to quality that has made Accentus a leader in the medical transcription industry.”

About Queensway Carleton Hospital
Queensway Carleton Hospital is a patient and family-centered, urban community hospital providing a broad range of acute care services to the people of Ottawa and the Ottawa Valley. Employing over 1,700 health care professionals, the 264-bed, Queensway Carleton Hospital is the secondary referral centre for the Ottawa Valley. Hospital staff focuses on maintaining and enhancing their cornerstone programs – Emergency, Childbirth, Geriatrics, Mental Health, Medical and other healthcare programs and is committed to delivering a new standard of care for our community. Visit the Queensway Carleton Hospital’s Web site at www.qch.on.ca.

About Accentus Inc.
Accentus is one of Canada’s largest and most trusted medical transcription solution providers. Over 70% of the leading hospitals and hundreds of medical clinics and independent physicians across Canada rely on Accentus to capture accurate and timely patient health information. Combining state-of-the-art technology, industry knowledge, and value-add services, Accentus, delivers industry leading outsourced or co-sourced medical transcription solutions based on a pay-per-use business model. Accentus Enterprise Services meet the needs of hospitals and large clinics and Accentus MD, is a hospital-calibre transcription service specifically tailored to meet the needs of individual doctors and group practices. Accentus was founded in 2001, is headquartered in Ottawa, and is privately funded.

Posted April 22, 2010