Government & policy

IBM to provide desktop services in BC

VICTORIA – British Columbia’s six health authorities will all receive desktop management services that include workstation support and a 24/7 service desk from IBM Canada under an agreement signed by the province and Health Shared Services BC.

The agreement builds on a number of contracts managed by Health Shared Services BC (HSSBC) to improve and streamline support services in the British Columbia health system, while ensuring front-line healthcare remains sustainable.

Since the provincial government already receives desktop management services through a contract with IBM, HSSBC was able to leverage the agreement to meet health authority needs, including 24/7 service, enhanced desk-side support, and a workstation technology refresh program.

Combining health authority requirements with those already covered by the existing government deal is expected to create better value for the overall health system. Benefits include standardized, sustainable processes and technology for improved access and rollout of clinical applications and business systems.

The contract results in significant savings for British Columbia. By extending the initial 10-year, $300-million agreement with IBM, the province is now on track to deliver savings in the range of $100 million over the life of the contract, extended to March 31, 2017.

All impacted health authority technology services staff – approximately 250 people – will be provided with an offer of employment by ISM Canada (a subsidiary of IBM Canada) in a comparable position. Staff members who decline an offer of employment will still have access to the provisions within their collective agreement or the terms and conditions for non-contract employees.

About 40 employees will remain with the HSSBC technology team to support and manage the contract. IBM will begin providing services to the health authorities on April 2, 2011.


Posted February 10, 2011