Electronic health records
Hospitals polarized over Meditech 6, survey finds
OREM, Utah – Meditech has the largest hospital EMR market share of any healthcare software vendor, with 2,300 worldwide customers. Hundreds of U.S. hospitals are considering Meditech’s new platform, v.6, to reach the American government’s meaningful use regulations in time for deadlines.
Yet, after years of anticipation, some v.6 clients are canceling go lives mid-implementation and trialing competing products, a new study has found. Providers are asking, “Is v.6 ready?” The new KLAS report Meditech V.6 2011: Expectations Meet Reality, reviews the experience of 38 new v.6 clients to find out how ready v.6 is.
Meditech 6 is live at over 50 sites with another 150 contracted. Meditech is traditionally popular as an affordable, stable option, despite being weaker with some clinical functions.
Meditech touts 6 as a new generation of healthcare technology that gives significantly enhanced usability while staying budget-friendly. The KLAS report, however, points to a premature entry to market that has left healthcare providers to deal with buggy software and incomplete integration across modules – though not all providers said it was surprising.
“From what we can find, provider satisfaction really depends on providers’ expectations,” says Colin Buckley, KLAS report author. “The interesting thing about v.6 is you have some providers who are very frustrated, yet others who are perfectly satisfied.”
“Some expect a simple upgrade and have a lot of problems adjusting to the fact that it’s a complex, time-intensive build that requires a lot of resources,” says Buckley. “Others come in expecting that level of work, and they seem to ride the waves quite well.”
KLAS reports that although providers say v.6 is half-baked and more expensive than other Meditech options, it is still considered cheaper than competing vendor products and worth the pain to make it work for them. “The question is not so much is v.6 ready for you,” Buckley notes. “The question is are you ready for v.6?”
The report Meditech V.6 2011: Expectations Meet Reality is available to healthcare providers online for a discount off the standard retail price. To purchase, healthcare providers and vendors can visit www.KLASresearch.com/reports.
KLAS is a research firm specializing in monitoring and reporting on the performance of healthcare vendors. KLAS’ mission is to improve HIT delivery by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from more than 4,500 hospitals and more than 2,500 clinics, KLAS delivers timely reports, trends, and statistics that provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, medical equipment, and infrastructure vendors.
Posted October 20, 2011