ShiftLink app fills shifts at Stevenson hospital

NEW TECUMSETH, Ont. – In November 2017, Stevenson Memorial Hospital (SMH) partnered with a promising new business start-up called ShiftLink and became the first hospital to pilot a new shift-filling software app that allows you to post and fill shifts in minutes.

“ShiftLink is an automated shift-filling software designed to help fill shifts left vacant to sick calls, volume surges and other scheduling challenges,” said Mary Beth Hennin, manager, emergency and medicine services at SMH.

“ShiftLink instantly connects available staff with available shifts based on professional requirements, skills, personal preferences, union seniority and much more,” she said.

Instead of making dozens of calls, staff can post multiple shifts in minutes and the system will instantly reach all qualified and available staff through the mobile app, text or email.

Staff then click “accept” or “decline” when they get notified of a shift that meets their availability.

After a one-year pilot of the software, the project has achieved positive results:

• Saved over 1,200 hours.
• Averages two minutes for the first response and receives an average of three responses per post
• Has achieved a 70% fill rate and experienced an 82.5% call out reduction

“The response to ShiftLink has been extremely promising,” says Jody Levac (pictured), president and CEO, Stevenson Memorial Hospital. “Innovative technology like this allows us to spend less time filling shifts and more time focusing on what matters most, which is providing the very best care possible to our patients. We are pleased to partner with ShiftLink and optimistic with the results so far.”

And other hospitals are now following in SMH footsteps.

“As a true start up business, Stevenson Memorial Hospital provided us with an opportunity to prove out our concept and gave ShiftLink instant credibility in the business community. With their help we’ve been able to partner with other healthcare organizations and improve our overall service offering. Their commitment to innovation and new solutions helped us gain the start we needed. We will always be grateful to them,” says Richard Bicknell, president, ShiftLink.

About Stevenson Memorial Hospital
Stevenson Memorial Hospital (SMH) is a progressive, acute care, community-based hospital located in the Town of New Tecumseth that offers 38 inpatient beds and a range of outpatient diagnostic and treatment services, including orthopedics, ophthalmology, general surgery, maternal childcare, diabetes care and dialysis, as well as an Emergency Department with 24/7 coverage.

About ShiftLink
ShiftLink is a staffing solutions technology company based in Markham, Ont. Its automated shift-filling software is designed to drastically reduce the amount of time, cost and frustration typically associated with filling shifts left open due to sick calls, staff book offs, volume surges and other scheduling challenges. ShiftLink can be customized to fit any organization and is adaptable to unionized environments.