NS signs deal for VitalHub software and services
January 23, 2019
HALIFAX – The Province of Nova Scotia has signed a five-year agreement, with options to extend for five additional years, to license VitalHub’s TREAT client management software to support the Department of Community Services (DCS) transformation.
This agreement, for a digitally enabled Collaborative Case Management Solution, represents a significant and material event for VitalHub. The five-year contract for licences and professional services is valued at approximately $9 million.
The Department of Community Services is the largest direct deliverer of human and social services in Nova Scotia. The primary responsibility of DCS is to ensure the basic needs of individuals and families are met by providing services and supports to persons in need and by protecting children and adults at risk.
These services form a secure and predictable social safety net for Nova Scotians and help contribute to better futures for children and families, persons with disabilities, seniors, and communities. Upon implementation of the TREAT Software, all DCS program areas, including Employment Support and Income Assistance; Child, Youth and Family Supports; and Disability Support Program, will be using the software.
NS DCS has been undergoing significant transformation in the last few years, including working toward developing and recommending changes to programs, policies and service delivery.
The RFP was issued recognizing that there is a requirement for an innovative software solution to improve the delivery of supports and services for Nova Scotians. The province’s RFP sought a configurable Commercial Off the Shelf (COTS) system to simplify administration and deliver services quicker to clients in an integrated fashion.
VitalHub’s TREAT software was selected following an extensive and thorough evaluation process. Once deployed across all programs, the TREAT software will support DCS and affiliated service provider employees and offer online access to DCS Services for the citizens of the province.
“Nova Scotia is focused on ensuring that the citizens who require DCS services are supported as effectively and efficiently as possible, and they’re addressing this through program-related changes and by assuming a leadership role in developing innovative technology solutions and infrastructure on a client-centric as opposed to program-centric basis to support service improvements,” said Dan Matlow (pictured), CEO of VitalHub. “We are hopeful that their mandate and this project will set an example for other provinces to follow.”
VitalHub develops and supports mission-critical information systems in the Social Service, Mental Health (Child, Youth and Adult), Long-Term Care, Community Health Service, Home Health and Hospital sectors. VitalHub technologies include Blockchain, Mobile, and Web-Based Assessment and Client Management and Electronic Health Record solutions. The company has a robust two-pronged growth strategy, targeting organic growth opportunities within its product suite, and pursuing an aggressive M&A plan. Currently, VitalHub serves 200+ clients across North America. VitalHub is based in Toronto, with an offshore innovation hub in Sri Lanka.