Island Health wins Patient Experience Award

VICTORIA, B.C. – The Canadian College of Health Leaders is proud to announce that Island Health’s Hospital at Home program was named recipient of the 2022 Excellence in Patient Experience Award. Island Health’s Hospital at Home (HaH) is an innovative patient-centered care model that offers patients and families an acute care alternative by providing 24/7 hospital-level care in the patients’ home.

Over the past decades, hospitals have trialed various initiatives to deal with hospital overcapacity – a problem often associated with poor care experiences. These interventions are seldom durable and rarely patient-centred.

This initiative allows patients to remain at home close to loved ones, transforming an acute care stay into a more compassionate experience. Recognizing the vital contributions of patients and families, the HaH team invited them to partner with them to co-create, learn, adapt and scale a more meaningful acute care solution.

By leveraging best practices in public and patient engagement, and fostering a culture of inclusion, HaH meets the needs of patients, families and health care providers.

Commenting on the award on LinkedIn, Sean Spina (pictured), director of special projects at Island Health, said: “The Hospital at Home model of care is transforming how acute hospital care is delivered in Canada. So proud of our amazing team! Thank you to our care teams, our decision support team, my ATHOME research team, our Island Health & MOH colleagues and our incredible patient partners. This has been quite the “patient centered” journey.”

The Excellence in Patient Experience Award is focused on honouring organizations and individuals who have set in place innovations that improve the human experience in healthcare. The award highlights and recognizes innovations that have made a change to how patients and their families experience healthcare services.

The award is sponsored by Huron Advisors Canada Limited (previously known as Huron Studer Group). Huron works with over 850 healthcare organizations teaching them how to achieve, sustain and accelerate exceptional clinical, operational and functional outcomes.

This award is part of our CCHL National Awards Program and will be presented at the virtual Honouring Health Leadership event on June 16, 2022.