Canadian Healthcare Technology Logo
  • Issues
    • Current Print Issue
    • Print Archive
  • Advertise
    • Publishing Schedule
    • Circulation
    • Unit Sizes and Rates
    • Mechanical Requirements
    • Electronic Advertising
    • White Papers
  • Subscribe
    • Print Edition
    • e-Messenger
    • White Papers
  • Events
  • Vendors
  • About Us

GE [April2023]

GE [April2023]

Enovacom – Nova Hospital

Enovacom - Nova Hospital

Mobile Solutions

MGH launches automated reminders for outpatients

July 27, 2022


Ehab MattaTORONTO – Michael Garron Hospital is launching a new appointment reminder system for outpatient clinic appointments. Outpatients will now receive automated appointment reminders via their preferred method: voice call, email or text message.

“Outpatient appointments are often scheduled well in advance, so automated reminders will make it less likely that patients accidentally miss their appointment,” says Ehab Matta (pictured), manager of patient access services at MGH. “Patients will receive one reminder at the time of booking, and a second reminder approximately three days before their scheduled appointment.”

This system will be rolled out on a gradual basis, starting with the Fracture Clinic and Pre-Operative Assessment Clinic (PAC), and will continue until September. If the patient does not provide a preferred method, they will receive a voice call and text message.

The reminder messages will include a link to MGH’s website, where each clinic has noted their preparation instructions.

Only the minimum amount necessary to remind the patient of the appointment. This includes:

  • Patient’s first name
  • Department/clinic name
  • Appointment date and time
  • Appointment booking number
  • Preparation instructions

The notifications are automated and patients do not need to confirm they have received them. Patients can change their preferred notification method (text, email or voicemail) or opt-out of the reminders by contacting MGH at appointment@tehn.ca.

Can the patient change their appointment date and time by responding to the message?

No, at the moment patients must contact the hospital directly to change their appointment date and time. Starting later this year, a new self-serve app will be available so patients can make these changes without directly contacting the hospital.

For more information, please visit the Appointment Reminders webpage.

PreviousNext

WP [900×150]

WP [900x150]

News and Trends

  • Breakthrough in data-sharing leads to better practices
  • Ottawa Heart Institute expands remote monitoring to surgical patients
  • Grandfather’s death inspires next generation of wound care technology
  • New Virtual Cockpit software gives technologists remote access to CT scanner
  • Apollo enterprise imaging solution moves to AWS cloud
More from the Print Edition

Subscribe

Subscribe

Free of charge to Canadian hospital managers and executives in nursing homes and home-care organizations. Learn More

Follow us on Social Media!

Follow us on Social Media!

Nihi Fall 2023

Nihi Fall 2023

Advertise with us

Advertise with us

Sectra SaaS

Sectra SaaS

Change Healthcare [2]

Change Healthcare [2]

Zebra

Zebra

Medica 2023 [2]

Medica 2023

WP [900×150]

WP [900x150]

Advertise with us

Advertise with us

Sectra SaaS

Sectra SaaS

Change Healthcare [2]

Change Healthcare [2]

Zebra

Zebra

Medica 2023 [2]

Medica 2023

Contact Us

Canadian Healthcare Technology
1118 Centre Street, Suite 207
Thornhill, Ontario, Canada L4J 7R9
Tel: 905-709-2330
Fax: 905-709-2258
info2@canhealth.com

  • Quick Links
    • Current Print Issue
    • Print Archive
    • Events
    • Vendors
    • About Us
  • Advertise
    • Publishing Schedule
    • Circulation
    • Unit Sizes and Rates
    • Mechanical Requirements
    • Electronic Advertising
    • White Papers
  • Subscribe
    • Print Edition
    • e-Messenger
    • White Papers
  • Resources
    • White Papers
    • Writers’ Guidelines
    • Privacy Policy
  • Topics
    • Administrative Solutions
    • Clinical Solutions
    • Companies
    • Continuing Care
    • Diagnostics
    • Education & Training
  •  
    • Electronic Records
    • Government & Policy
    • Infrastructure
    • Innovation
    • People
    • Privacy and Security

© 2023 Canadian Healthcare Technology

The content of Canadian Healthcare Technology is subject to copyright. Reproduction in whole or in part without prior written permission is strictly prohibited. Send all requests for permission to Jerry Zeidenberg, Publisher.

Search Site

Error: Enter a search term

  • Issues
    • Current Print Issue
    • Print Archive
  • Advertise
    • Publishing Schedule
    • Circulation
    • Unit Sizes and Rates
    • Mechanical Requirements
    • Electronic Advertising
    • White Papers
  • Subscribe
    • Print Edition
    • e-Messenger
    • White Papers
  • Events
  • Vendors
  • About Us