OpenText applies AI to faxing

WATERLOO, Ont. – OpenText, a global leader in secure information management for AI, showcased its new AI-powered Fax Aviator at the HIMSS conference in Las Vegas earlier this month. The product is said to transform traditional healthcare fax processes into intelligent, actionable digital workflows that save users time and drive significant cost savings, ultimately delivering better customer outcomes.

Organizations in healthcare and other regulated industries face mounting pressure to modernize legacy workflows while reducing costs and increasing agility.

Yet many remain slowed by manual fax processes that delay decisions and add administrative burden, especially at intake, where teams review lengthy documents, route them to the right department, and re-key data by hand.

At the same time, patients expect faster responses and more seamless experiences.

“The impact of intelligent fax solutions is measurable,” said Scott Lundstrom (pictured), senior industry strategist – health and life sciences. “Organizations report saving up to 85% in labor time through AI-driven extraction, classification, and routing.”

They are also managing 2-3 times higher fax volumes without adding headcount, automating up to 90% of inbound faxes, accelerating intake, reducing rework, and minimizing handoffs – thereby freeing teams to focus on higher-value work and improving the pace of care delivery.

Lundstrom noted that effective fax usage is now paperless. Many healthcare organizations use computerized fax protocols to provide interoperability and secure transmission for users in a way they understand. AI is now being applied to the document flow to improve the routing and management of electronic documents.

OpenText Fax Aviator applies AI to transform fax-driven, mission-critical healthcare workflows, such as patient referrals, authorizations, and medical record processing.

The latest capabilities within OpenText Fax Aviator are available as a bundle or individual features that can be added on incrementally to OpenText Fax. Within Fax Aviator, users can achieve:

• Intelligent, context-aware guidance through Fax Aviator Assist, which synthesizes information across the manual to deliver precise, actionable support beyond a traditional FAQ
• Automated fax routing with greater accuracy and efficiency, via Fax Aviator Route
• Quick summarization of fax content or, histories for insights, or entire inboxes in seconds, with intelligent classification and automatic folder routing based on user-guided criteria via Fax Aviator Summary