Launch of new digital health portal for patients

VANCOUVER – Residents and patients who access care from Vancouver Coastal Health, Providence Health Care and the Provincial Health Services Authority programs now have a new tool at hand to access information from their patient records.

VCH, PHC and PHSA have launched a new digital portal that provides patients with increased online access to their health and medical information.

AccessMyHealth, which was developed in collaboration by the health organizations, enables patients to make more informed decisions about their health and wellness by providing increased access to their personal medical information, including:

• Care team notes and documents
• Upcoming appointments
• Diagnostic and laboratory results
• Allergies
• Procedure history

The new portal is accessible to eligible residents of B.C. who receive care at sites administered by the health organizations and have either a Health Gateway or BC Services Card account.

The launch of AccessMyHealth reflects a broader shift towards digital transformation within the healthcare sector. The new digital portal integrates with CST Cerner, the electronic medical records system, and advances the BC Digital Health Strategy, which seeks to empower patients and promote person- and family- centered care by putting health information directly and securely into the hands of patients.

It is important to note labs and medical imaging from sites outside of PHSA (including most BC Cancer sites), Vancouver Coastal Health, and Providence Health Care will be available in Health Gateway, not AccessMyHealth. Northern Health, Interior Health and Island Health also offer patient information portals for certain reports, results and services.

Eligible BC residents ages 12 and up will be able to access the portal through the provincial Health Gateway using their BC Services Card. Patients who need help logging in to AccessMyHealth can contact the Service BC Help Desk for assistance with BC Services Card login. The AccessMyHealth site offers support options to assist patients with questions about the portal itself.

Vancouver Coastal Health is committed to delivering exceptional care to 1.25 million people, including the First Nations, Métis and Inuit in our region, within the traditional territories of the Heiltsuk, Kitasoo-Xai’xais, Lil’wat, Musqueam, N’Quatqua, Nuxalk, Samahquam, shíshálh, Skatin, Squamish, Tla’amin, Tsleil-Waututh, Wuikinuxv, and Xa’xtsa.

The Provincial Health Services Authority (PHSA) provides specialized healthcare services and programs to communities across British Columbia, the territories of many distinct First Nations. We are grateful to all the First Nations who have cared for and nurtured this land for all time, including the xʷməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səlil̓w̓ətaɬ (Tsleil-Waututh) First Nations on whose unceded and ancestral territory our head office is located. We work in partnership with other B.C. health authorities and the provincial government to deliver province-wide solutions that improve the health of British Columbians.

About Providence Health Care
Providence Health Care (PHC) is one of Canada’s largest faith-based, non-profit healthcare organizations, based in Vancouver, B.C. Operating 18 facilities, PHC delivers compassionate, socially just, and respectful care rooted in the guiding principle, “How you want to be treated.” PHC is committed to clinical excellence and human dignity in care delivery. It is home to Providence Research, which conducts cutting-edge research across more than 30 clinical specialties. Key research centres include the BC Centre of Excellence in HIV/AIDS (BC-CfE), the Centre for Heart Lung Innovation (HLI), the BC Centre on Substance Use (BCCSU), and Advancing Health Equity. PHC is actively engaged in Truth and Reconciliation with Indigenous Peoples, prioritizing cultural safety and inclusion. It is recognized for providing patient and family-centred care, including innovative programs like the Road to Recovery at St. Paul’s Hospital. Learn more at providencehealthcare.org