Connecting primary care with AI voice agents

Ontario’s primary care system is under pressure. With more than half of clinician time lost to administrative tasks and documentation, clinics are increasingly looking to digital infrastructure — not just to keep pace, but to fundamentally rethink how care is delivered.

In alignment with Ontario’s Care Action Plan and the province’s broader vision for connected, convenient care, an upcoming webinar will explore how the OneChart AI Platform is transforming the front door of the clinic — starting with a proven pilot already underway in the London, Ontario area.

Dr. Dan Pepe, Family Physician at London Lambeth Medical Clinic, will share firsthand results from deploying AI Voice Agents integrated with IDENTOS Federated ID and Single Sign-On (SSO). The technology automates incoming patient calls, enables 24/7 access, performs intelligent triage, and syncs directly with the clinic’s EMR — reducing manual voicemail handling and freeing front desk staff to focus on higher-value interactions.

Joining Dr. Pepe are Shreyas Suri, CEO of OneChart, and Jijesh Devan, VP of Product & Solution Marketing at IDENTOS.

Attendees will learn how this integrated approach supports the PCAP mandate to connect every Ontarian to a primary care team by 2029, how secure single sign-on reduces tool fatigue for clinical staff, and what a phased, low-risk deployment can look like for clinics of any size.

As Ontario advances toward a provincewide Primary Care Medical Record system, this webinar offers a practical roadmap for clinics ready to move from manual processes to an automated, continuous care model.

Registration is free and open to OHT Executive Leads, PCN Clinical Leads, Digital Leads, Ontario Health regional teams responsible for primary care enablement, clinicians, and clinic administrators. Register now.

Presented by IDENTOS, in partnership with OneChart.