Heidi establishes North American HQ in Toronto

TORONTO – Invest Ontario welcomes a planned $25.4 million investment from Heidi as the company establishes its North American headquarters in Toronto, reinforcing Ontario’s position as a global hub for AI-enabled healthcare innovation.

This expansion reflects the Melbourne-based company’s long-term commitment to Ontario’s technology and healthcare sectors. The new office has already recruited 17 employees and is expected to create over 30 additional high-skilled jobs in the coming years.

Heidi develops AI-powered tools that support clinical documentation and workflow management for healthcare providers. From its Toronto headquarters, the company will lead its North American market expansion, while supporting R&D in product innovation and strengthening strategic partnerships across the region.

“Our decision to anchor our North American operations in Toronto is a testament to the city’s status as a global leader in artificial intelligence and health-tech,” said Jessie Young (pictured), president of North America, Heidi. “The value of this investment lies in its impact on the clinician, patient, and healthcare system. By building a local team, we are ensuring that our AI Care Partner is deeply rooted in the clinical realities and regulatory standards of the Canadian market, delivering reimagined healthcare that expands the capacity of the entire system.”

Heidi’s AI Care Partner has supported 11 million clinical hours in Canada since it launched. Canada is now Heidi’s second largest market globally and its fastest-growing.

The platform is designed to anticipate and progress patient care across the full clinical journey, streamlining clinical workflows, reducing administrative burden and enabling clinicians to spend more time focused on patients.

“Establishing our North American headquarters in Toronto is a pivotal milestone in our mission to double healthcare’s capacity without dehumanizing it,” said Dr. Thomas Kelly, CEO and co-founder of Heidi.

He added, “Ontario’s AI talent and its world-class network of research hospitals and academic institutions make it the ideal environment for Heidi to innovate and scale. By collaborating with Ontario’s leading healthcare partners, we are helping provide clinicians with the AI tools they need to focus entirely on patient interaction.”

The expansion aligns with Ontario’s Primary Care Action Plan by equipping clinicians with digital tools that improve efficiency, strengthen access to care, help patients stay connected to providers and reduce strain across the healthcare system.

“Heidi’s decision reflects Ontario’s leadership in AI and the collaborative ecosystem that enables innovators to grow and deliver meaningful impact. We are delighted to support Heidi’s expansion, which will create high-skilled jobs and help scale AI-driven solutions that address real challenges facing healthcare systems,” said Khawar Nasim, CEO of Invest Ontario.

Heidi is building partnerships across Ontario’s healthcare and innovation ecosystems, working with organizations such as the Nurse Practitioners’ Association of Ontario and collaborating with the Vector Institute to advance AI research.

These relationships, supported by provincial partners like Supply Ontario and OntarioMD, aim to accelerate the adoption of Heidi’s platform in frontline clinical environments.

By integrating into the workflows of healthcare networks across the province – including Halton Healthcare and multiple Ontario Health Teams (OHTs) – Heidi is helping clinicians work alongside next-generation healthcare technologies to reduce burnout and improve patient access.

For more information about Invest Ontario, please visit www.investontario.ca.

About Invest Ontario
Invest Ontario is the dedicated agency for investment attraction in the province. We serve as global businesses’ partner and one-window access to Ontario, providing expertise and tailored services throughout their investment journey. With a focus on the advanced manufacturing, life sciences and technology sectors, we are committed to securing strategic investments that create jobs, generate returns to the province and drive Ontario’s long-term economic growth and global competitiveness.

About Heidi
Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. Used across emergency departments, general practice, and specialist clinics, Heidi supports more than 2.7 million patient visits each week in 110 languages across 190 countries.