TELUS Health Mycare expands digital offerings

TORONTO – TELUS Health, Canada’s largest health IT company and the leading provider of virtual care across the country, today introduced TELUS Health MyCare following the recent acquisition of Babylon Health Canada. Previously known as Babylon by TELUS Health, TELUS Health MyCare is an important evolution of virtual care for Canadians offering a robust suite of health and wellbeing services and new and improved features.

TELUS Health MyCare provides increased access to high-quality primary care with locally licensed physicians in numerous languages, and also supports access to mental health counsellors and dietitians.

“The pandemic transformed the way that Canadians interact with the healthcare system. Demand for virtual care keeps growing, patients are overwhelmingly satisfied, and we are excited to now refresh and enhance our TELUS Health MyCare service to provide more access to locally licensed doctors, mental health counsellors, and dietitians across the country,” said Juggy Sihota (pictured), vice-president consumer health, TELUS.

“For more than a decade, TELUS Health has been helping Canadians live their healthiest lives, and the evolution of our consumer virtual care service is an important step towards meeting the growing demand for much-needed health support for Canadians and their families.”

TELUS Health MyCare continues to innovate with improved access and functionality including:

• New Clinics: Recently, TELUS Health MyCare opened two digital-first public clinics in Vancouver and Victoria, British Columbia. Patients who live nearby now have the option to see doctors in person if they require an appointment following a virtual consultation. If they are without a regular family doctor, they can choose to have the TELUS Health MyCare clinic as their “medical home,” strengthening the continuity of their care. Plans are underway to open more TELUS Health MyCare clinics across Canada.
• Mental Health and Dietitians: To help users address mental and nutritional health concerns, TELUS Health MyCare has broadened services beyond primary care to include access to licensed mental health counsellors and dietitians for a more proactive, holistic approach to managing their overall health.
• Enabling proactive health: TELUS Health has added new features to the app including the Healthcheck digital assessment tool which allows patients to proactively manage their health by better understanding their overall well-being, potential risk factors for illnesses, and steps they can take to help reduce those risks. Monitor is also a new tool that allows users to sync data from activity trackers, wearables, and other health apps to help track mood and activity to gain valuable insights on maintaining optimal health, all in one place.

“The adoption of virtual care has skyrocketed since the onset of COVID-19 and has become a complementary tool within our public healthcare system to care for Canadians and their families,” said Dr. Keir Peterson, chief medical officer, TELUS Health MyCare.

“According to research by Canada Health Infoway, before the pandemic only four percent of primary care visits in Canada were conducted virtually,” he said. “This number now sits at 60 percent. As we move into a post-pandemic world, services like TELUS Health MyCare will continue to help fill the gaps for the estimated 4.6 million Canadians without access to a family physician, and people living in rural and remote areas with limited resources, and those seeking after-hours care.”