Canadian Healthcare Technology Logo
  • Issues
    • Current Print Issue
    • Print Archive
  • Advertise
    • Publishing Schedule
    • Circulation
    • Unit Sizes and Rates
    • Mechanical Requirements
    • Electronic Advertising
    • White Papers
  • Subscribe
    • Print Edition
    • e-Messenger
    • White Papers
  • Events
  • Vendors
  • About Us

Philips

AGFA 1400x150

Petal Health

Petal Health 1400x150

Telehealth

Telus Health launches virtual pharmacy in Canada

January 12, 2022


Jason KennedyTORONTO – TELUS Health has launched its digital Virtual Pharmacy service to help improve medication adherence by offering Canadians the opportunity to set up automatic refill reminders for prescription medications that are shipped directly to their doorstep. Importantly, the service allows users to have unlimited one-on-one video and phone consultations with pharmacists from the comfort of their home, while also providing them with tools to keep track of their family’s medications through the service’s online dashboard.

“As people’s lives continue to get busier, we need to focus on providing simple and convenient solutions that allow people to better manage their health and the health of their families. Not following medication instructions can negatively affect a patient’s health and costs our healthcare systems billions of dollars in unnecessary acute care interventions,” said Sonya Lockyer, vice president, Pharmacy at TELUS Health. “Our new virtual pharmacy service is designed to make medication compliance easier, especially for those with chronic or acute conditions who need to manage multiple medications.”

New research suggests that patients who don’t take their medications as directed – called medication non-adherence – is a growing issue in Canada. A survey conducted by Leger for TELUS Health found:

  • One-third of Canadians missed picking up their prescription medications on time in the past year with the majority citing their busy lifestyle as the reason.
  • Among these respondents, all of whom have their medications partially or fully covered by a benefits plan, nearly 60 per cent said it was because it slipped their mind and almost 50 per cent said it was due to work and family commitments.

TELUS Health’s Virtual Pharmacy allows users to conveniently book appointments for pharmacy services including video or phone consultations with a licensed pharmacist. The service empowers users to better manage a key aspect of their health through a combination of proven technology and personal service from caring and knowledgeable pharmacists. Virtual Pharmacy can save Canadians time while reducing the stress that may come with trying to get to a pharmacy on time to pick up a regular medication, and seeking pharmacy counsel in a crowded store, particularly as many continue to navigate COVID-19 requirements. It is also an ideal digital tool for caregivers who manage medications for others.

“As we shift to a more digitally-enabled world and more virtual health services become available, we must continue to emphasize the importance of care, compassion, and expertise, providing a more personalized experience that Canadians need and expect when managing their health,” said Jason Kennedy (pictured), RPh, general manager, Virtual Pharmacy at TELUS Health. “As a pharmacist myself, I understand the importance of being able to speak with an expert when it comes to your health, whether to ask questions about medications or other matters. As the role of the pharmacist evolves in Canada, so too must the tools used to access health services.”

TELUS Health Virtual Pharmacy is available in English in all provinces, excluding Quebec, through a free mobile app for both iOS and Android devices; the French version of the service will be available in the coming months. Canadian employers can also add Virtual Pharmacy to their workplace health benefits programs providing employees with convenient options to more easily access prescription medications while also supporting improved adherence which has been reported to help reduce absenteeism. For more information, please visit www.teluspharmacy.com.

About TELUS Health
TELUS Health is a leader in digital health technology, providing virtual care, virtual pharmacy, home health monitoring, electronic medical and health records, benefits and pharmacy management, and personal emergency response services. By leveraging the power of technology to deliver connected solutions and services, TELUS Health is improving access to care and revolutionizing the flow of information while facilitating collaboration, efficiency, and productivity for physicians, pharmacists, health authorities, allied healthcare professionals, insurers, employers, and all Canadians, to progress its vision of transforming healthcare and empowering people to live healthier lives. Through the TELUS Health Care Centres, teams of renowned and passionate healthcare professionals deliver best-in-class patient-centric care to thousands of Canadian employers, professionals, and families in next generation medical clinics located across the country. For more information please visit www.telushealth.com.

PreviousNext

CHT print

CHT print

e-Messenger

  • Carney appoints new health minister, AI chief
  • NS delays start of provincial EHR system
  • New associate CEO of CIUSSS-West-Central Montreal
  • Medic Alert bracelets will connect to EHRs
  • Mount Sinai deploys system for partial knee replacement
More from e-Messenger

Subscribe

Subscribe

Weekly blasts are sent each month, via e-mail, to over 7,000 senior managers and executives in hospitals, clinics and health regions. Learn More

Infoway

Infoway

Zebra

Zebra

Zebra

Zebra

Advertise with us

Advertise with us

Sectra KLAS

Sectra KLAS

Stratford Group

Stratford Group

Pure Storage

Pure Storage

Medirex

Medirex

NIHI

NIHI

CHT print

CHT print

Advertise with us

Advertise with us

Sectra KLAS

Sectra KLAS

Stratford Group

Stratford Group

Pure Storage

Pure Storage

Medirex

Medirex

NIHI

NIHI

Contact Us

Canadian Healthcare Technology
1118 Centre Street, Suite 204
Thornhill, Ontario, Canada L4J 7R9
Tel: 905-709-2330
Fax: 905-709-2258
info2@canhealth.com

  • Quick Links
    • Current Print Issue
    • Print Archive
    • Events
    • Vendors
    • About Us
  • Advertise
    • Publishing Schedule
    • Circulation
    • Unit Sizes and Rates
    • Mechanical Requirements
    • Electronic Advertising
    • White Papers
  • Subscribe
    • Print Edition
    • e-Messenger
    • White Papers
  • Resources
    • White Papers
    • Writers’ Guidelines
    • Privacy Policy
  • Topics
    • Administrative Solutions
    • Clinical Solutions
    • Companies
    • Continuing Care
    • Diagnostics
    • Education & Training
  •  
    • Electronic Records
    • Government & Policy
    • Infrastructure
    • Innovation
    • People
    • Privacy and Security

© 2025 Canadian Healthcare Technology

The content of Canadian Healthcare Technology is subject to copyright. Reproduction in whole or in part without prior written permission is strictly prohibited. Send all requests for permission to Jerry Zeidenberg, Publisher.

Search Site

Error: Enter a search term

  • Issues
    • Current Print Issue
    • Print Archive
  • Advertise
    • Publishing Schedule
    • Circulation
    • Unit Sizes and Rates
    • Mechanical Requirements
    • Electronic Advertising
    • White Papers
  • Subscribe
    • Print Edition
    • e-Messenger
    • White Papers
  • Events
  • Vendors
  • About Us