Performance & Quality

OTTAWA – For the first time, the Canadian Institute for Health Information (CIHI) is releasing patient experience survey data, shedding light on how Canadians feel about care received during a hospital stay. Read More

NEW YORK – In its April 5 2019 edition, Newsweek magazine ranked the best hospitals in 11 industrialized countries around the world. For Canada, it ranked 85 hospitals, giving each a score. At the top is the University Health Network, followed by North York General Hospital in Toronto, and Rockyview General Hospital (pictured) in Calgary. Read More

OTTAWA – The Canadian College of Health Leaders and 3M Canada Co. are proud to announce that the recipients of this year’s 3M Health Care Quality Team Awards are Providence Health Care, in Vancouver, and North York General Hospital, in Toronto. Read More

TORONTO – The Centre for Addiction and Mental Health (CAMH) is the first Canadian hospital to achieve one of the highest international awards for using analytics to improve patient care and operational efficiency. HIMSS, a leading global non-profit organization dedicated to improving healthcare through IT, has certified CAMH with the HIMSS Adoption Model for Analytics Maturity (AMAM) Stage 6. Read More

TORONTO – The number of hospital beds occupied by patients who don’t need to be there and are waiting to receive healthcare elsewhere could fill 10 large hospitals, according to an annual report by the agency that monitors the performance of Ontario’s health system. Read More

SAINT JOHN, N.B. – Patients of the New Brunswick Heart Centre (NBHC) can expect reduced wait times and improved access to care as a result of an innovative project that the heart centre embarked on a little more than one year ago. Read More

NEW YORK – Canada placed third from the bottom in a major new study of healthcare in 11 affluent nations, a score that reflects this country’s poor performance on measures such as infant mortality, access to after-hours medical care and the affordability of dental visits and prescription drugs. Read More

VANCOUVER – Canadian patients waited longer than ever this year for medical treatment, finds a new study released by the Fraser Institute, an independent, non-partisan Canadian public policy think-tank. Read More

NEWMARKET, Ont. – Southlake Regional Health Centre has issued an RFP for a real-time patient experience system. The goal is to develop a sustainable process to allow real-time data collection related to the Ultimate Hospital Experience. Survey content and process will be standardized and the data will be used to capture metrics for multiple initiatives. Read More