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Performance & Quality

Viewing articles in the ‘Performance & Quality’ topic.

Thunder Bay hospital uses SMS for patient surveys

May 7, 2025


Shannon SchifferTHUNDER BAY, Ont. – The Thunder Bay Regional Health Sciences Centre says it is the first hospital in Ontario to adopt a text message-based patient survey distribution. The hospital has seen a 2 percent increase in people responding to surveys since switching to SMS (Short Message Service, the technology behind text messages). Read More

UHN ranked as 3rd best hospital worldwide

March 5, 2025


Dr Kevin Smith TORONTO – UHN, Canada’s No. 1 hospital system, has been ranked third in the world for the second year in a row by Newsweek magazine. UHN’s Toronto General Hospital (TGH) is behind only Mayo Clinic and Cleveland Clinic, both in the United States, making it the top publicly funded hospital in the world. Read More

Mount Sinai achieves Choosing Wisely leadership status

November 27, 2024


Dr Christine SoongTORONTO – Mount Sinai Hospital, part of Sinai Health, has received the highest designation in the Choosing Wisely Canada Hospital program, achieving the Leadership Status level. This designation acknowledges Sinai Health’s commitment to enhancing the quality and safety of care by actively reducing unnecessary tests, treatments, and procedures. Read More

Language barriers put patients at higher risk in hospital

October 23, 2024


Ross BakerOTTAWA – A new report on unintended hospital harm shows a 30% higher rate of harmful events among patients who speak neither English nor French, compared with patients who speak either official language. The study was produced by the Canadian Institute for Health Information (CIHI). Read More

Stevenson Hospital in midst of quality turnaround

October 9, 2024


Eric HannaALLISTON, Ont. – Governance, leadership, quality of care, operations, and financial performance are all concerns highlighted in a final report from an investigation into Stevenson Memorial Hospital in Alliston. Earlier this year, former Royal Victoria Regional Health Centre CEO Janice Skot was tasked with reviewing the hospital’s operations, culminating in a 77-page document that took four months to complete. Read More

Students help improve patient safety at UHN

August 14, 2024


Jardedwen and ShehnazTORONTO – Two University of Toronto students have teamed-up with UHN’s department of Quality, Safety and Clinical Adoption to create artificial intelligence (AI) models that can improve patient safety and quality of care. The work is part of a collaboration between UHN Data and Analytics and the Centre for Healthcare Engineering at the University of Toronto, which aims to give students the opportunity to work with real-world data while supporting a healthcare project. Read More

Glengarry Hospital deploys electronic patient surveys

March 13, 2024


Rachel RomanyALEXANDRIA, Ont. – In a stride towards modernization and improved patient care, Hôpital Glengarry Memorial Hospital (HGMH) is proud to announce the implementation of electronic patient satisfaction surveys. This transition to electronic surveys marks a significant advancement in gathering feedback from our valued patients, ensuring their voices are heard and their experiences are continuously improved upon. Read More

Toronto General rated 3rd best hospital worldwide

March 6, 2024


UHN Newsweek top hospitalTORONTO – UHN’s Toronto General Hospital (TGH) has climbed to third among the world’s best hospitals in a global ranking from Newsweek magazine, its highest spot on the prestigious annual list. TGH’s ranking behind only Mayo Clinic and Cleveland Clinic, both of the United States, makes it the top publicly-funded hospital in the world. Read More

Montreal command centre moves into larger space

October 4, 2023


Erin CookMONTREAL – C4 (the Command Centre), where real-time data about care throughout CIUSSS West-Central Montreal is displayed on-screen and analyzed by staff, has moved to bigger and better equipped premises at the Jewish General Hospital. No longer tucked away in modest quarters on the second floor of Pavilion B, the award-winning Centre is now spread over a pair of spacious, connected rooms in a central location on the main floor. Read More

Mackenzie Health receives its 2nd Davies Award

August 23, 2023


Purvi DesaiRICHMOND HILL, Ont. – Mackenzie Health recently became the only organization outside of the United States to be named a recipient of the Healthcare Information and Management Systems Society (HIMSS) Nicholas E. Davies Award of Excellence twice. The organization previously won this prestigious award in 2019. Read More

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