Performance & Quality

SAINT JOHN, NB – Karen Totten was shocked to find her mother, Irene MacNeill, 88, in a supply room when she visited her at the Saint John Regional Hospital. She said her mom was ‘stripped of dignity,’ and a strung-up bedsheet was all that offered her any privacy. She had to wear sunglasses to shield her eyes from the harsh lights, which couldn’t be turned off. Read More

HALIFAX – A Command Centre known as the Care Coordination Centre (C3) has been created at the QEII Health Sciences Centre. With future plans to expand across the province, C3 is now playing a crucial role in the patient care journey, providing decision-makers with access to real-time data on access, patient flow and health system resources. Read More

WINNIPEG – Medimap is pleased to announce it has signed a strategic partnership with the Winnipeg Regional Health Authority (WRHA) to improve patient care and reduce emergency room wait times. The new partnership will make use of Medimap’s software technology and its partnerships with a large network of medical clinics in the Winnipeg area by directing Manitobans with low acuity needs to local walk-in clinics. Read More

WINNIPEG – Manitoba’s surgical and diagnostic backlog task force has launched a website to track changes in wait times and wait-list volumes associated with COVID-19 pandemic disruptions. Unveiled earlier this month, the dashboard shows the number of patients waiting for nine different procedures – including hip and knee surgeries – tied to delays over the past two-and-half years of the pandemic. Read More

VANCOUVER – According to Medimap, a medical mapping service, wait times for walk-in clinics across Canada were highest in British Columbia last year. And the vice-president of operations for Medimap says the situation is only getting worse. Teddy Wickland (pictured) says the 2021 report showed average wait times in B.C. at 58 minutes. Early data in 2022 shows those numbers more in the 70- to 75-minute range. Read More

SURREY, BC – The Canadian College of Health Leaders is proud to announce that Fraser Health’s Urgent Care Response Centre was named recipient of the 2022 Award of Excellence in Mental Health and Addictions Quality Improvement. The Urgent Care Response Centre (UCRC) is an outpatient mental health centre, located on the campus of Surrey Memorial Hospital, the largest acute care site in the Fraser Health Authority. Read More

TORONTO – New survey results shared in a pivotal report released by the Registered Nurses’ Association of Ontario (RNAO) highlight instability in the nursing profession that, left unchecked, will have profound impacts on the profession, the effective functioning of the health system and the quality-of-care Ontarians receive. Read More

WINNIPEG – Doctors Manitoba has filed a freedom of information request to get data about surgical and diagnostic backlogs from the province. Provincial health officials have not yet shared any additional data to help with refining the backlog estimates, Doctors Manitoba says. The advocacy group, which represents more than 3,000 physicians in the province, made the announcement in a news release that suggests the pandemic backlog for certain procedures is still growing. Read More

BRAMPTON, Ont. – William Osler Health System was recognized by the Canadian College of Health Leaders (CCHL) for its commitment to safe, quality care as the recipient of the national 2022 Excellence in Patient Safety Award, sponsored by BD Canada. In 2019, Osler embarked on a transformational journey to refresh its approach to patient safety incident management and this award recognizes the significant positive outcomes that Osler has achieved. Read More

TORONTO – To recognize the impact of pharmacy professionals on patient care in Canada, the country’s largest domestic pharmaceutical manufacturer, Apotex Inc., announced today that it is now accepting nominations for the first-ever APOthecary Heroes Contest. “We know that Canadians from coast-to-coast value the advice and support of their neighborhood. We also know that pharmacy professionals have taken on an increasing volume of healthcare responsibility over the past few years in particular, and this contest is one way to recognize their contribution,” said Raymond Shelley (pictured), SVP, Commercial Operations Canada & Caribbean. Read More