Performance & Quality

VANCOUVER – Providence Health Care will soon launch B.C.’s first Care Coordination Centre, a centralized command centre that’s much like a hospital version of air traffic control. Staff will use it to get site-wide insights of beds, capacity, bottlenecks, inpatient status and what needs attention – in real-time and 24/7. Read More

MISSISSAUGA, Ont. – After a successful pilot project, Trillium Health Partners and Voyce Canada are proud to partner on a new app-based language interpretation service that will enhance the patient experience within THP’s walls and beyond. With this app-driven solution, healthcare providers open the Voyce app on their tablet, request their preferred language of choice, and are connected with a remote, medically trained interpreter in a matter of seconds. Read More

BRAMPTON and NIAGARA FALLS, Ont. – William Osler Health System and Niagara Health have each been recognized as a Choosing Wisely Canada Hospital at the Leadership Status level – the highest achievement awarded under the national program. Both hospitals have demonstrated organizational leadership in reducing the overuse of low-value tests, treatments or procedures that do not improve patient care. Read More

OTTAWA – The Royal College of Physicians and Surgeons of Canada is encouraging its community of specialists to leverage The Ottawa Hospital’s Innovation Framework, a five-step method to solve quality problems in healthcare. Read More

KINGSTON, Ont. – Kingston Health Sciences Centre was awarded its fourth Stroke Distinction Award for acute stroke care, and has once again been recognized for its clinical excellence and outstanding commitment to leadership in stroke care. Read More

SAINT JOHN, NB – Karen Totten was shocked to find her mother, Irene MacNeill, 88, in a supply room when she visited her at the Saint John Regional Hospital. She said her mom was ‘stripped of dignity,’ and a strung-up bedsheet was all that offered her any privacy. She had to wear sunglasses to shield her eyes from the harsh lights, which couldn’t be turned off. Read More

HALIFAX – A Command Centre known as the Care Coordination Centre (C3) has been created at the QEII Health Sciences Centre. With future plans to expand across the province, C3 is now playing a crucial role in the patient care journey, providing decision-makers with access to real-time data on access, patient flow and health system resources. Read More

WINNIPEG – Medimap is pleased to announce it has signed a strategic partnership with the Winnipeg Regional Health Authority (WRHA) to improve patient care and reduce emergency room wait times. The new partnership will make use of Medimap’s software technology and its partnerships with a large network of medical clinics in the Winnipeg area by directing Manitobans with low acuity needs to local walk-in clinics. Read More

WINNIPEG – Manitoba’s surgical and diagnostic backlog task force has launched a website to track changes in wait times and wait-list volumes associated with COVID-19 pandemic disruptions. Unveiled earlier this month, the dashboard shows the number of patients waiting for nine different procedures – including hip and knee surgeries – tied to delays over the past two-and-half years of the pandemic. Read More

VANCOUVER – According to Medimap, a medical mapping service, wait times for walk-in clinics across Canada were highest in British Columbia last year. And the vice-president of operations for Medimap says the situation is only getting worse. Teddy Wickland (pictured) says the 2021 report showed average wait times in B.C. at 58 minutes. Early data in 2022 shows those numbers more in the 70- to 75-minute range. Read More