Performance & Quality

OTTAWA – A new report on unintended hospital harm shows a 30% higher rate of harmful events among patients who speak neither English nor French, compared with patients who speak either official language. The study was produced by the Canadian Institute for Health Information (CIHI). Read More

ALLISTON, Ont. – Governance, leadership, quality of care, operations, and financial performance are all concerns highlighted in a final report from an investigation into Stevenson Memorial Hospital in Alliston. Earlier this year, former Royal Victoria Regional Health Centre CEO Janice Skot was tasked with reviewing the hospital’s operations, culminating in a 77-page document that took four months to complete. Read More

TORONTO – Two University of Toronto students have teamed-up with UHN’s department of Quality, Safety and Clinical Adoption to create artificial intelligence (AI) models that can improve patient safety and quality of care. The work is part of a collaboration between UHN Data and Analytics and the Centre for Healthcare Engineering at the University of Toronto, which aims to give students the opportunity to work with real-world data while supporting a healthcare project. Read More

ALEXANDRIA, Ont. – In a stride towards modernization and improved patient care, Hôpital Glengarry Memorial Hospital (HGMH) is proud to announce the implementation of electronic patient satisfaction surveys. This transition to electronic surveys marks a significant advancement in gathering feedback from our valued patients, ensuring their voices are heard and their experiences are continuously improved upon. Read More

TORONTO – UHN’s Toronto General Hospital (TGH) has climbed to third among the world’s best hospitals in a global ranking from Newsweek magazine, its highest spot on the prestigious annual list. TGH’s ranking behind only Mayo Clinic and Cleveland Clinic, both of the United States, makes it the top publicly-funded hospital in the world. Read More

MONTREAL – C4 (the Command Centre), where real-time data about care throughout CIUSSS West-Central Montreal is displayed on-screen and analyzed by staff, has moved to bigger and better equipped premises at the Jewish General Hospital. No longer tucked away in modest quarters on the second floor of Pavilion B, the award-winning Centre is now spread over a pair of spacious, connected rooms in a central location on the main floor. Read More

RICHMOND HILL, Ont. – Mackenzie Health recently became the only organization outside of the United States to be named a recipient of the Healthcare Information and Management Systems Society (HIMSS) Nicholas E. Davies Award of Excellence twice. The organization previously won this prestigious award in 2019. Read More

REGINA – Saskatchewan’s Opposition NDP is condemning the provincial government for having the longest wait times in the country for hip and knee surgeries. Recent data released by The Canadian Institute for Health Information shows median wait times for knee replacements was 467 days in Saskatchewan last year. Read More

VANCOUVER – Providence Health Care will soon launch B.C.’s first Care Coordination Centre, a centralized command centre that’s much like a hospital version of air traffic control. Staff will use it to get site-wide insights of beds, capacity, bottlenecks, inpatient status and what needs attention – in real-time and 24/7. Read More

MISSISSAUGA, Ont. – After a successful pilot project, Trillium Health Partners and Voyce Canada are proud to partner on a new app-based language interpretation service that will enhance the patient experience within THP’s walls and beyond. With this app-driven solution, healthcare providers open the Voyce app on their tablet, request their preferred language of choice, and are connected with a remote, medically trained interpreter in a matter of seconds. Read More