Viewing articles in the ‘Performance & Quality’ topic.
March 23, 2016
NEWMARKET, Ont. – Southlake Regional Health Centre has issued an RFP for a real-time patient experience system. The goal is to develop a sustainable process to allow real-time data collection related to the Ultimate Hospital Experience. Survey content and process will be standardized and the data will be used to capture metrics for multiple initiatives.
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February 3, 2016
OTTAWA – A survey of primary care in 10 industrialized countries shows Canada at the low end of the pack when it comes to many measurements of quality. In particular, the Commonwealth Fund’s survey found only 53% of Canadian doctors reporting that patients who request a same-day or next-day appointment can get one. That puts Canada in ninth place in this category – with Switzerland at the top (85%) and Sweden at the bottom (42%).
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February 3, 2016
Alberta Health Services (AHS) is putting the finishing touches on a province-wide peer review program and Marlene Stodgell-O’Grady, Director of Quality, Safety and Education, Diagnostic Imaging Services, expects to see positive results. “We’ve really focused our program on education, learning and improving outcomes as opposed to looking for outliers,” she says, noting that AHS performs about 2.85 million exams per year. Read More